GDPR Alignment and Compliance for a Chatbot Company

The challenge

We assisted a leading chatbot development company in aligning their processes and practices with the General Data Protection Regulation (GDPR). The company, which processes a significant amount of personally identifiable information, was facing challenges in understanding and implementing the complex regulations under GDPR.

What we did

As an experienced GDPR consulting and advisory firm, we provided the necessary guidance and support to ensure compliance with the regulation. Our team worked closely with the company to understand their processes and systems, and identified areas that needed to be modified or updated to align with GDPR requirements.

Through our comprehensive approach, we assisted the company in implementing appropriate technical and organisational measures to protect the personal data of their customers and users. We provided guidance on data protection by design and by default, and helped the company establish a robust data governance framework.

We helped fulfil the GDPR's transparency and accountability requirements by developing and implementing policies and procedures for data protection, incident management, and data breaches. We also provided training and education to the company's staff to ensure they were aware of their obligations under the GDPR.

Furthermore, we helped the company align their processes and practices with other regulatory requirements in the jurisdictions they operate in—including the California Consumer Privacy Act (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.